Delivery Policy

Applianceplus will email you with confirmation of your order details. Please ensure you provide us with the correct email address.

• Order Confirmation - Applianceplus will email you to confirm your order details. Please ensure you provide us with a valid and correct email address so we can keep you updated on your order.
   
• Delivery Timeframes - All delivery timeframes provided are estimates only and are intended as a guide. While we make every effort to meet these timeframes, we cannot guarantee delivery by a specific date.
  
  Delivery timeframes may be affected by circumstances outside our reasonable control, including supplier availability, freight carrier delays, weather conditions, public holidays, increased seasonal demand and other unforeseen events.
  
  Where delays occur, we will endeavour to keep affected customers informed and provide updated delivery information where available. Applianceplus accepts no responsibility for delays caused by circumstances outside our reasonable control.
   
• Christmas & New Year Holiday Period - Please allow for additional delivery delays over the Christmas and New Year holiday period.
  
  Many of our suppliers close over this period, and freight networks may also experience delays due to public holidays and increased seasonal demand. While we will do our best to get your order to you as quickly as possible, we cannot guarantee delivery timeframes during this period.
  
  If you have any questions, please email us at sales@applianceplus.co.nz and we will get back to you as soon as possible.
   
• Courier Deliveries - Please allow approximately 3–10 working days for delivery. For rural addresses, please allow an additional 1–2 working days.
  
  Once your order has been dispatched via a standard courier, you will receive tracking information by email. You can use this information to track your delivery through the courier's website.
   
• Large Carrier Deliveries - Please allow approximately 5–10 working days for delivery. For rural addresses, please allow an additional 1–2 working days.
  
  For orders dispatched via Fliway, you will receive tracking information by email. To track your delivery, enter the reference number provided into the connote section of the Fliway website.
   
• Stock Availability, Out-of-Stock Products & Backorders - While we make every effort to maintain accurate stock information on our website, availability can change. Occasionally, a product may sell out or become unavailable after an order has been placed, including where supplier stock has changed or availability information has not yet been updated.
  
  If we are unable to fulfil your order as originally placed, we will contact you to discuss the options available. These may include:
   
  • Offering a suitable alternative product.
  • Providing an updated estimated arrival date if further stock can be sourced.
  • Providing a full refund if we are unable to source the product or you do not wish to proceed with an alternative.
    
    We will not substitute a product without your agreement.
• PO Box Addresses - Unfortunately, we are unable to deliver to PO Box addresses. Please ensure you provide a physical delivery address when placing your order.
   
• Important Delivery Information - Working days are Monday to Friday and exclude weekends and public holidays. Weekend deliveries are not included in our standard delivery timeframes.
  
  Delivery timeframes are calculated on the basis of normal operating conditions and may vary depending on the product, delivery location and carrier.
  
  We will always endeavour to get your order to you as quickly as possible and appreciate your patience and understanding should delays occur.

Nothing in this delivery policy is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer legislation.
 

All orders must be signed for at the time of delivery.

This is to ensure that we can confirm you have received the product and that it has been received in good condition. The risk of any loss and or damage to the product will pass to you on delivery and therefore, we suggest you check the product prior to signing for it. You may have the right to have the product repaired or replaced or your purchase price refunded. If the product arrives damaged, please sign the delivery docket as “damaged in transit”. Please email sales@applianceplus.co.nz within 24 hours of your delivery. Our aim is to ensure you are completely satisfied with your purchase.

If a product arrives damaged or is not of acceptable quality you may have access to legal remedies and rights under the Consumer Guarantees Act (1993).
 

We cannot accept responsibility for delivery failures or any delays in delivery times by our delivery network.

Please note that our delivery charges are for a door drop-off delivery service only and do not include stairs, installation, removal of rubbish or any other additions of any kind. If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to completed delivery and receive a refund (if the item has been dispatched already then the refund will not include the applicable delivery charges, if the item has not been dispatched then the refund will include the applicable delivery charges) in respect of the cancelled order.

Delivery timeframes are dictated by the delivery company and they/we cannot always accommodate special delivery time requests. Delivery companies run on specific delivery time schedules for each area and therefore delivery times are at their discretion. If customers require a specific delivery time, we advise contacting us prior to placing an order so we can check with the delivery company if this is possible.

Please note: We do not deliver to Stewart Island, The Chatham Islands or any country outside of New Zealand.